Volume 15, Issue 2 (May 2021)
Qom Univ Med Sci J 2021, 15(2): 120-129 |
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Dehghani A, Salajegheh S, Mohammad Bagheri M, Mehdizadeh S. Investigating the Barriers to the Establishment of Total Quality Management in Educational and Non-educational Hospitals. Qom Univ Med Sci J 2021; 15 (2) :120-129
URL: http://journal.muq.ac.ir/article-1-2975-en.html
URL: http://journal.muq.ac.ir/article-1-2975-en.html
1- Department of Governmental Management, Faculty of Management, Kerman Branch, Islamic Azad University, Kerman, Iran.
2- Department of Governmental Management, Faculty of Management, Kerman Branch, Islamic Azad University, Kerman, Iran. ,salajeghe_187@yahoo.com
2- Department of Governmental Management, Faculty of Management, Kerman Branch, Islamic Azad University, Kerman, Iran. ,
Abstract: (1740 Views)
Background and Objectives: One of the most popular systems for creating structural changes in hospitals
is total quality management; Which is known as one of the most important philosophies to increase the
effectiveness of the organization and competitive advantage. This study aimed to investigate the barriers
to the establishment of TQM in hospitals in Kerman
Methods: This descriptive-correlational study examined the barriers to the establishment of TQM in hospitals
in Kerman in 2019-2020. 377 managers and experts, medical, administrative and financial staff
of the hospitals (188 Educational and 189 non-educational), entered the study through simple random
sampling. Niga Barriers to implementing TQM questionnaire, Hershey & Blanchard Leadership Styles
Questionnaire and Staff Maturity Questionnaire was used for data collection. Descriptive statistics (frequency,
mean and standard deviation) and analytical statistics (Chi-square, independent t-test, analysis
of variance and Tukey) were used to analyze the data. The significance level was 0.05.
Results: The average total barriers to the implementation of TQM in Educational hospitals was more than
non-Educational (P=0.046). The highest mean was related to cultural barriers and staff and imperative leadership
and the professional organizational maturity of staff. There was a significant difference between the
barriers to the implementation of TQM and leadership style and organizational maturity of staff (P<0.05).
Conclusion: According to the results, the most obstacles to establishing TQM in Kerman hospitals were cultural
barriers and staff, which were created due to the command leadership style. It is better for hospital
managers to recognize the obstacles to the implementation of TQM, in order to remove these obstacles.
is total quality management; Which is known as one of the most important philosophies to increase the
effectiveness of the organization and competitive advantage. This study aimed to investigate the barriers
to the establishment of TQM in hospitals in Kerman
Methods: This descriptive-correlational study examined the barriers to the establishment of TQM in hospitals
in Kerman in 2019-2020. 377 managers and experts, medical, administrative and financial staff
of the hospitals (188 Educational and 189 non-educational), entered the study through simple random
sampling. Niga Barriers to implementing TQM questionnaire, Hershey & Blanchard Leadership Styles
Questionnaire and Staff Maturity Questionnaire was used for data collection. Descriptive statistics (frequency,
mean and standard deviation) and analytical statistics (Chi-square, independent t-test, analysis
of variance and Tukey) were used to analyze the data. The significance level was 0.05.
Results: The average total barriers to the implementation of TQM in Educational hospitals was more than
non-Educational (P=0.046). The highest mean was related to cultural barriers and staff and imperative leadership
and the professional organizational maturity of staff. There was a significant difference between the
barriers to the implementation of TQM and leadership style and organizational maturity of staff (P<0.05).
Conclusion: According to the results, the most obstacles to establishing TQM in Kerman hospitals were cultural
barriers and staff, which were created due to the command leadership style. It is better for hospital
managers to recognize the obstacles to the implementation of TQM, in order to remove these obstacles.
Type of Study: Original Article |
Subject:
مدیریت بهداشتی
Received: 2020/11/15 | Accepted: 2021/05/12 | Published: 2021/04/19
Received: 2020/11/15 | Accepted: 2021/05/12 | Published: 2021/04/19
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