Qom University of Medical Sciences Journal

Abstract

Background and Objectives: Nowadays, successful organizations expect their employees to behave beyond their own roles. No benefits have been defined in reward system for these extra-role behaviors that are interpreted as organizational citizenship behavior. Medical and Healthcare organizations, due to the nature of their work, require such employees with extra-role behaviors. The present research was conducted with the purpose of determining the status of citizenship behavior in nurses.

Methods: This descriptive-correlational study was performed on 96 nurses working in Imam Khomeini Hospital of Noor city. Samples were selected using simple random sampling method. Data gathering tool included two parts: demographic information and Organizational Citizenship Behavior in five dimensions {altruism, courtesy, sportsmanship, conscience, and civic virtue}. The data were analyzed using correlation test and path analysis.

Results: In this study, Pearson statistical test showed a significant correlation between organizational citizenship behavior and its dimensions among nurses (p<0.001). Structural Equation Modeling Test showed that the variables, such as: altruism (0.87), courtesy (0.80), sportsmanship (0.63), conscience (0.58), and civic virtue (0.96) are explanatory of organizational citizenship behavior. The status of organizational citizenship behavior and its dimensions, were favorable (Sig=0.001).

Conclusion: According to the results and importance of organizational citizenship behavior as the excellent behavior in organization, it is suggested to hospital administrators to improve the status of this variable in the organization using organizational policies and programs focusing on organizational citizenship behavior.